Original Mattress Factory (OMF) Australia offers a wide range of services including retail and online mattress sales across over 50 stores nationwide. They provide various mattress types and sizes, along with bed bases and bedroom furniture. Customers can enjoy delivery and in-store pickup options, a 30-night comfort guarantee, and long-term product warranties of up to 10 years. OMF emphasizes quality customer service, aiming to respond within 24 hours to feedback or service requests. The company operates on a factory-direct pricing model to offer affordable, Australian-made mattresses while also promoting sustainability through mattress recycling initiatives and environmentally conscious practices.